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How does Unlimitedville work?
We ship you a pre-configured cellular router. Plug it into any outlet, connect your devices to WiFi, and you're online in about 5 minutes. No technician visits needed.
What do I need to get started?
Just power. We provide the router and all equipment. Most locations in the US are covered. You can check coverage with your address on our website.
How long does shipping take?
Standard orders ship within 24 hours. Most customers receive their equipment within 3–5 business days. Expedited options available at checkout.
Is there a contract or commitment?
No contracts ever. All plans are month-to-month. You can cancel anytime without penalties or fees. We offer a 21-day money-back guarantee on all plans.
What's the difference between 4G and 5G plans?
5G offers faster speeds (up to 500 Mbps) and better performance in congested areas. 4G is reliable for most uses. Both include unlimited data and work nationwide.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan anytime. Changes take effect on your next billing cycle. Just log into your account or contact support.
How does the 21-day money-back guarantee work?
If you're not satisfied within 21 days, return the equipment and we'll refund the full service charges. No questions asked.
What speeds can I expect?
Speeds vary by location and network congestion. 4G Lite: up to 60 Mbps. 4G Plus: up to 250 Mbps. 5G Ultra: up to 500 Mbps.
How do I set up my router?
After unpacking, connect power, wait 2–3 minutes for the lights to stabilize, then find our WiFi network on your device and connect. The default password is on the back of the unit.
Does it work for gaming and streaming?
Yes. For gaming, 4G Plus or 5G Ultra is recommended for low latency. For 4K streaming, 5G Ultra or 4G Plus work best.
What happens during network congestion?
During peak times, speeds may be reduced if your area is experiencing high network usage. We prioritize consistent service for all members.
How do I return my equipment?
Log into your account and request a return label, or contact support. Pack the router and all cables, then ship it back. We'll process your return once received.
Do I need to ship back the router?
Yes, the router and all included equipment must be returned to avoid a non-return fee. Your membership ends immediately upon initiating a return.
Start your 21-day risk-free trial today.
